Evaluación de la satisfacción global de los pacientes con nutrición enteral domiciliaria en la consulta de farmacia hospitalariaestudio Satisfar-Ned

Resumo

Introduction: The knowledge of the patients’ opinions allows us to improve the quality of services provided, as well as health outcomes. Objectives: The objective of this study was to evaluate the factors leading to greater satisfaction among patients who come to pick up home enteral nutrition at the Pharmacy Service. Methods: A cross-sectional study was conducted in a 425-bed university hospital. A self-fulfilling questionnaire was designed to measure patient satisfaction during may and june 2015. Global satisfaction was measured on a 1 to 10 scale. Indices of perceived quality were modelled through a principal component analysis using varimax rotation. The relationship between principal components and overall satisfaction was evaluated using regression analysis. Results: A total of 187 questionnaires were collected. The overall satisfaction score was 7.3 (95% CI: 5.1 to 9.4). The analysis of components revealed two components that explained 64.4% of the variance. The first (CP1) contained questions related to the adequacy of resources and services and the second (CP2), questions about the professional-patient relationship. It was found that an additional unit in CP2 is associated with an increase of 2.6 in the risk of having higher satisfaction scores. Conclusions: Our study shows that the degree of patient satisfaction is high. The factor which predicts the satisfaction of patients on Enteral Nutricion is the care offered by health professionals.